Legal
Template text — have it reviewed by your legal adviser before publishing. Last updated: [date]
01
Scope
This policy applies to fees paid for consultancy, feasibility, pre-construction and design services billed in advance. Construction contracts are governed by their own terms.
02
Deposits and retainers
Retainers are applied against work performed. Any unused balance is refunded on termination, less work completed to the termination date.
03
Cancellation
Either party may cancel a services agreement on [30] days' written notice. Fees for work completed and committed third-party costs remain payable.
04
How to request a refund
Email projects@civitec.example with the agreement reference. We confirm receipt within [5] working days and process approved refunds within [30] days.
05
Disputes
We aim to resolve concerns directly. Unresolved disputes follow the dispute-resolution clause of the relevant agreement.